Shipping & F.A.Q.

This store works on-demand, which means that every product is made especially for you as soon as you place an order. It take us 3-5 business day to process it before shipping.

Once we ship your order, we send you an email with a tracking number and a link that you can check the current status of the shipment.

Some of our products come individually packaged to protect their shape and provide extra durability and we may ship them separately. Always check your shipping confirmation email to know what products of your order will arrieve separately.

 

Shipping rates

Each product has different shipping prices due to volume and weight. To know more accurate how much the shipping will cost, check the checkout page.

We work with following shipping profiles:

 Domestic orders (USA) Estimated Delivery Time

Tracking code
Flat Rate (Standard) 2-5 business days

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Express Rate 1-3 business days

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 Europe Estimated Delivery Time

Tracking code
Flat Rate (Standard) 5-20 business days

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Express Rate 1-3 business days

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Worldwide Estimated Delivery Time

Tracking code
Flat Rate (Standard) 15-30 business days

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F.A.Q.

WHERE ARE ORDERS SHIPPED FROM?

Most of our products are printed and shipped from the U.S.

I'M A BUYER OUTSIDE THE U.S.

You may notice that we ship your order from a location near to you.
That's because we work with different print partners in Europe and Australia. They offer the same quality as the U.S. branch and provide better shipping rates and delivery times for you.

Some of our print partners are located in: Latvia, Spain, Australia & UK. Please note that not all our products are available in each location and we still ship some of them from the US.

If you still have any questions, please reach to us.

HOW CAN I TRACK MY ORDER?

Once your order is ready to go, we hand it over to the carrier and send you a shipping confirmation email with a tracking number. You can click on that number to see the latest updates on your shipment’s location via our tracking page.

You can also subscribe to our email notifications to receive live updates about your shipment.

HOW ARE YOUR PORDUCTS PACKAGED FOR SHIPMENT?

Art Prints / Postcards: we use kraft envelopes for postcards and posters in size 8 × 10 in. For posters with bigger sizes, we use triangular kraft boxes or cylinder cardboard tubes.

Stickers: kraft envelopes or resealable plastic bags with stay-flat inserts, depending on the location.

Deskmats / Clothing products: post-consumer recycled (PCR) polymer mailers.

Mugs / Notebooks / Glass Cup: are packaged in cardboard boxes.

Phone cases: are packaged in paper mailers.

WHAT IF THE PRODUCT GOT DAMAGED IN THE MAIL?

If something arrives damaged, send us a photo of the damaged goods to support@orihimestudio.store and detail the problem.
Keep in mind that the whole item should be visible in the image. We'll get in touch to assist you in the best way as we can.

WHAT IF I ENTERED THE WRONG ADDRESS?

Please, always double check the entered address before proceed with the payment.

Contact our us immediately for any change. If the order isn’t shipped yet, we still can update / change the address.

If the order was already shipped, we are not responsible for the loss of your product due to lack/incorrect of information.

WHAT IF MY ORDER IS LOST?

An product is lost If hasn’t arrived after 3 months from the date that your order was confirmed shipped. Please contact us If you think that your order is lost.

VAT & CUSTOMS FEES

We do not collect custom and VAT fees. It is the responsibility of the customer to cover the cost of any additional customs charges that may occur in their respective country.

WHAT IS THE STORE'S RETURN/EXCHANGE POLICY?

All of our products are custom printed just for you so we do not accept returns or exchanges.

However, If any of our products arrive damaged or blurry printed, please message us ASAP to process a replacement free charge.

For more information check the section Returns & Exchanges Policy